Support

We’re committed to your success. The next sections explain how to get support and what to expect from our team.

Getting Help

1. Check Documentation

Before reaching out, we recommend checking our documentation for answers to common questions.

2. Email Us

If you can’t find the answer you need, feel free to reach out via email at team@teak.io.

To speed up the process, be sure to include:

A clear subject line summarizing your question or issue.
A detailed description of the problem you’re facing or the question you have.
Any relevant screenshots or error messages, as applicable.

3. Response Time

Expect an initial reply within 24 hours (Mon–Fri).
Our team is located in Pacific Time (GMT-8/-7).

Resources

Company Slack Channel

You can request access to a shared Slack channel for your company where you and your team can reach out for support.
Blog

Check our blog for updates, announcements, and best practices.
Changelogs
Keep track of updates and fixes.

We’re Here to Help

If you’re stuck, or have feature requests, please contact team@teak.io. We appreciate your trust and look forward to assisting you.